XL810 - real-time data for production and performance management
Getting the most out of your XL810
When you purchase an XL810, Workflow includes some basic training on how users operate the system, and how super users make the basic changes they need to.
Training and development
To develop your knowledge further, Workflow offers the below training and development modules to assist you get a deeper knowledge of the system and to develop more structured processes to use the information and drive continuous improvement.
Super User Knowledge: Basic (2hrs)
How to make day to day changes that may be needed, find and print reports, make basic admin functions to get you started
Super User Knowledge: Intermediate 1 (2hrs)
How to make more detailed configuration and admin changes. How to review the system.
Super User Knowledge: Intermediate 2 (2hrs)
How to make more advanced changes. Understanding the capability of what more the XL can do.
Keeping your "I" on the ball
There is no point having junk data. Ensuring you have the knowledge to assess data quality and make changes to improve
Structured Review Process
There is no point having data and not using it. We audit your current information review process and make tweaks to your current process, or develop a simple starting process for you to start using.
Ongoing support and assistance plans
We offer a small range of ongoing plans to help you get the most from your XL.
On Demand Support
The minimum to ensure you don't fall off the rails. A real person at the end of the phone that will assist you when you get stuck.
Free updates (self-install)
Email + phone support for simple queries
Proactive Support + Assistance
Keep on top of things as you go. No need to get PO's signed off for assistance or short bursts of training.
Assistance with updates if rqd.
Structured mini review program 3 x annually
Annual Health Check
Refresher training as required
Remote or onsite (travel charges apply)
Proactive Support + Driving Improvement
For those that want to ensure they continue to develop the knowledge of the team and the processes they use. The coaching sessions and training courses come to you.
Includes "Proactive Support + Assistance" level
4 x mini reviews per year
2 days onsite Training and Mgmt Process Development per year, e.g. Structured review processes, Visual data, Structured CI process (travel charges apply)
Remote System Health Check
Is your XL system a bit unloved and you want to get back on track?
Did you buy your XL Displays a number of years ago and you want to make sure you are up to date with latest practices, programs, etc and confirm everything is working ok?
If you do not subscribe to an ongoing support plan then you can arrange a standalone "System Health Check", just like going to the doctor for an annual checkup.
We will conduct an experienced review of your system looking at things like:
Quality of data
How the system is being used, on the floor, and by mgmt.
Updating you to the latest programs
making system tweaks if needed
We will then give you an action plan for things you may need to focus on to keep things on track.
What do the most successful users of the XL810 do?
Have widespread knowledge in the teams, team leaders and managers on what the XL810 is, how it works and how to find the info it provides.
Review the data regularly, checking accuracy.
Have a structured and visual review process to identify improvement actions.
Have more than one super user with intermediate or higher level of system knowledge.
Have an ongoing support programme